FAQ

1. Do you ship worldwide?
Yes, Lunara ships internationally to customers around the world.

2. How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery times vary depending on your location and shipping method.

3. How can I track my order?
Once your order is shipped, you will receive a tracking number by email to monitor your delivery status.

4. What payment methods do you accept?
We accept secure payments through major credit/debit cards and other trusted payment providers available at checkout.

5. Can I return an item if it doesn’t fit?
Yes, eligible items can be returned within 14 days of delivery as long as they are unused and in original condition.

6. Are returns free?
Return shipping costs may vary depending on your location and reason for return.

7. What should I do if I receive a damaged or incorrect item?
Please contact our customer support within 48 hours of delivery with photos of the issue for quick assistance.

8. Can I cancel or change my order after placing it?
Orders may only be modified or canceled before processing begins. Contact us immediately if you need changes.

9. Do you restock sold out items?
Some popular items may be restocked depending on demand and availability.

10. How do I choose the right size?
We recommend checking the size guide available on each product page before placing your order.

11. Will I pay customs or import taxes?
International customers may be required to pay customs duties or import fees based on their country’s regulations.

12. How can I contact Lunara?
You can reach our support team through the contact form or customer support email provided on our website.